Guide Sensmart Tech Co., Ltd. (hereafter referred as "Guide sensmart" or "We" or "us") and its affiliates understand that information and privacy are important for you. We developed this Privacy Policy for your reference so that you will be able to understand how we collect, use, store, transfer and disclose your information. The Privacy Policy covers how we handle your information. Please review this Pricy Policy before using related Guide sensmart websites.

This Pricy Policy is applicable to all Guide sensmart websites that link to it (collectively, the “Site”). For certain functions or services of our Site, additional privacy notice or addendums for such functions or services may apply. Guide sensmart websites may contain links to third party websites. Your personal information might be collected by third parties when you are using their services; therefore, Guide sensmart encourages you to learn about the privacy practices of those third parties.

If the personal information you submitted to us contains other individuals’ information, you warrant that you have obtained the approval of such individuals.

By accessing the Site, you acknowledge that you have agreed to our process of your personal information in accordance with the Policy.

Collection of your information

When you use the Site, Guide sensmart may collect certain information about you as described in this Privacy Policy. The information can be divided into information that you provide and information that Guide sensmart collects. As permitted by applicable laws or after obtaining your prior consent, we may further collect personal information that is necessary for your use of the Services from third parties.

Personal information that we collect depends on your use of the Service. For example,

  • When you visit the Site, we may collect the traffic data, e.g. IP address and information through cookies, including the visitor volume, access time, and user preference.

  • When you request the technical support or submit your query related to Guide sensmart products, you may provide your contact information. 

Use of personal information

Guide sensmart may use your personal information for the following purposes, 

  • For Guide sensmart’s legitimate interest, namely:

  • to respond to your enquiries;

  • to increase the safety of the Services, such as user authentication, security protection, fraud detection, filing and backups;

  • to proceed any activities you subscribed on the Services; or

  • for internal purposes, such as data analysis, and research.

  • To perform the agreement we have with you, for example:

  • to provide other services you request;

  • To meet Guide sensmart’s legal obligations, pursuant to the consent provided by you herein:

  • to send electronic communications to tell you about new products and services;

  • to use certain non-essential cookies to better understand your behavior, in order to optimize user experience, perfect function design, or to provide better services; or

  • We may also engage one or more third party service providers to serve online advertisements on our behalf via the Services. They may use a pixel tag or other similar technology to collect information about your visit to the Services, and they may use that information to target advertisements for Guide sensmart products and

Disclosure of personal information

We do not sell any personal information to third parties and we never will.

Guide sensmart will not disclose your personal information, unless (I) with your prior written consent; (II) in accordance with the applicable laws and regulations, or where required by competent authorities; (III) as required to offer the Services; or (IV) to protect its legitimate interests, for example, to defend its rights on administrative or judicial procedures or in case its business or parts thereof is transferred to sold to another party.

Guide sensmart limits access to your personal information on a need-to-know basis, and requires its employees to respect the confidentiality of your information and protect your information in accordance with the Policy.

Storage and protection of personal information

Guide sensmart stores your personal information for as long as required to provide the Services or respond to your questions. Information will be retained for no longer than is necessary for the purposes stated in this Privacy Policy, unless otherwise requested by user or permitted by law.

We have implemented commercially reasonable administrative, technical, and physical security controls that are designed to safeguard personal information. We also conduct periodic reviews and assessments of the effectiveness of our security controls.

 Notwithstanding the above, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, Guide sensmart cannot guarantee that your personal information is under absolute security with the existing security technology. 

Transmission/transfer of personal information

To the extent that we may need to transfer personal information outside of your jurisdiction, whether to our affiliated companies or Third Party Service Providers, we shall do so in accordance with the applicable laws. In particular, we will ensure that all transfers will be in accordance with requirements under your applicable local data protection laws by putting in place appropriate safeguards. You will have the right to be informed of the appropriate safeguards taken by Guide sensmart for this transfer of your personal information.

Guide sensmart is a China-headquartered company operating globally. As such, complying with applicable laws, we may transfer your personal data to any subsidiary of the Guide sensmart worldwide when processing that information for the purposes described in this Privacy Policy. We may also transfer your personal information to our third party service providers, who may be located in a country or area outside the area of the European Union (EU).

Whenever Guide sensmart shares personal information originating in the EU with a third party which may or may not be a Guide sensmart entity outside the EU, we will do so on the basis of EU standard contractual clauses or any other safeguards provided for in the GDPR.

Besides Guide sensmart’s data center in Wuhan, Guide sensmart may also use overseas facilities operated and controlled by Guide sensmart to process or back up your personal information. You have understood that the risks under applicable data protection laws are different and we may transfer to and store your personal information at our overseas facilities. However, this does not change any of our commitments to safeguard your personal information in accordance with this Privacy Policy.

Your rights

Guide sensmart generally stores your personal information on Guide sensmart’s servers until you delete or edit it.

Keeping your personal information current helps ensure that we provide you with the most relevant offers. We are ready to assist you in managing your subscriptions, deactivating your account, and removing your active profile and data. 

You have the right to object at any time and for reasons derived from your personal situation to our processing of your data on the legal grounds of “legitimate interest”. If you exercise your right of objection, we will stop processing your data unless we can demonstrate compelling legitimate grounds for the processing which override your rights.

We will retain your personal information for the period necessary to fulfill the purpose outlined in this Privacy Policy unless a longer retention period is required or permitted by applicable law.

If you are located in the European Union, subject to limitations in applicable law, you have certain rights in respect to your personal information, such as a right of access, rectification, restriction, opposition, and portability. In order to exercise your rights please contact us at the contact information below. You also have the right to withdraw your consent at all times, free of charge. You can do this by opting out from direct marketing and by rejecting the use of cookies through your browser settings. If you have concerns about how we handle your personal information, you have the right to lodge a complaint with the data protection authority in your country/region of residence.

Revision of this Privacy Policy

Guide sensmart may amend or update this Privacy Policy from time to time. For the most updated version of this policy, please refer to our website.

Contact us

If you have any question, comment or suggestion regarding this Privacy Policy, contact us via our after-sales services. You can also reach us via e-mail at enquiry@guide-infrared.com.

Please be noted that the local version of the Privacy Policy may be different from the general version of the Privacy Policy due to the local laws and regulations and some features may not be available in all regions or all languages.


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